Shelby County Seal
Shelby County Clerk
Online Plate Renewals
Frequently Asked Questions
  1. How do I change my address?
  2. Why didn’t I get a renewal notice in the mail?
  3. My plate has been expired more than one year. Can I renew online?
  4. I got a message when I tried to renew my plate that says “… Please call or visit a Shelby County Clerk Office for Assistance”. Where are the County Clerk locations and what hours are they open?
  5. My plate and or decal was stolen, lost, or damaged. What do I need to do?
  6. Why am I getting a message stating that my vehicle has not passed inspection?
  7. I renewed the wrong license plate, how can I cancel this renewal?
  8. Can I renew my Handicap Placard online?
  9. Does it cost more to renew online?
  10. How do I contact the Clerk's office?

For other information concerning Titles, Registrations, and License Plates, please refer to the State of Tennessee, Department of Revenue’s Vehicle Title and Registration website:
http://www.tn.gov/revenue/vehicle/


1. How do I change my address?

Address changes CANNOT be done online. You must visit a Shelby County Clerk’s office and provide 2 proofs of residency.

Acceptable Proofs of Residency:

  • Current State of Tennessee driver license or ID.
  • Current Utility bills:
    • Current MLGW bill. Turn on Receipt is acceptable. Initial Deposit receipt is NOT acceptable.
    • Current municipal water bill. Turn on Receipt is acceptable. Initial Deposit receipt is NOT acceptable.
    • Current telephone bill (includes home phones and cell phones).
    • Current cable or satellite bill.
  • Real Estate Tax Receipt. Must be for taxes paid within the last year.
  • Current rental/lease contract fully signed by both parties.
  • Current Tennessee voter registration card.
  • Current IRS tax reporting W-2 form
  • Current bank statement (not checks)
  • Current employer verification including paycheck/check stub, work ID or badge, etc.
  • Current automobile, life or health insurance policy (not wallet cards).
  • For students enrolled in a public or private school in Shelby County, the student may provide a photo student ID and acceptable documentation that the student lives on campus.

If any of the documents are copies, they must be certified as a true copy of the original and notarized by a duly commissioned notary public.

Please note: You must notify the county clerk of all vehicles registered in your name to properly effect the address change. Renewal notices are not forwarded; failure to update your address will make any renewal notice undeliverable.

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2. Why didn’t I get a renewal notice in the mail?

If you have moved, you must update the address for every vehicle at a County Clerk office. Vehicle registration addresses are NOT updated when a post office change of address is filed.

If you have not moved, the address on file may not be correct. While we make every effort to enter correct information, entry mistakes do happen. Always verify your information on all documents given to you by the clerk’s office.

There may be a problem in the non-address information that prevented the renewal notice from being printed.

The US Postal service may not have succeeded in delivering the renewal notice.

Providing a renewal notice is a courtesy and is not mandated by law.

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3. My plate has been expired more than one year. Can I renew online?

Not at this time. You must visit a Shelby County Clerk location.

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4. I got a message when I tried to renew my plate that says “… Please call or visit a Shelby County Clerk Office for Assistance”. Where are the County Clerk locations and what hours are they open?

Downtown (Main office) 150 Washington Ave 8:00 am to 4:15 pm M-F
Bartlett/Cordova/Shelby Farms 1075 Mullins Station Rd 9:30 am to 5:15 pm M-F
Germantown/Collierville 2037 Exeter Rd 7:00 am to 3:15 pm M-F
Poplar Plaza 3412A Plaza Dr 7:00 am to 3:15 pm M-F
Millington 4836 Navy Rd 8:00 am to 4:15 pm M-F
Raleigh-Frayser 3616 Austin-Peay Hwy, Suite #4 8:30 am to 4:45 pm M-F
Whitehaven 4122 Elvis Presley Blvd 8:00 am to 4:15 pm M-F

The phone number to the Downtown office is (901) 222-3000.

The other locations do not accept outside calls.

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5. My plate and/or decal was stolen, lost, or damaged. What do I need to do?

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6. Why am I getting a message stating that my vehicle has not passed inspection?

  • I got my vehicle inspected and passed inspection.
    • Vehicle Inspections are valid for 90 days. If your vehicle inspection date is more than 90 days old, the vehicle must be inspected again.
    • The City of Memphis inspection stations send the inspection results electronically to our system. Even though your vehicle may have passed inspection, our system has not been updated to reflect that.
  • I don’t live in the City of Memphis.
    • The registration address on file may show that the address is in the City of Memphis.
    • Please call or visit a Shelby County Clerk office to determine what address is on file for your vehicle.

Bring both your Inspection form showing that your vehicle passed inspection along with your renewal form to a Shelby County Clerk location or mail both forms to the address shown on the renewal form.

For further information regarding vehicle inspection, please visit City of Memphis Motor Vehicle Inspection Bureau

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7. I renewed the wrong license plate, how can I cancel this renewal?

Please contact the Shelby County Clerk’s Main office as soon as possible.
Business hours are Monday – Friday 8:00 am – 4:15 pm.
The phone number is (901) 222-3000.

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8. Can I renew my Handicap Placard online?

No. Renewal of Handicap Placards requires that specific documentation be provided. Please visit a Shelby County Clerk's office to renew.

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9. Does it cost more to renew online?

No, there are no additional fees to renew online versus renewing by mail and paying by credit card. Renewing in person and paying by credit card cost less because the postage fee for mailing the renewal plate/decal is not charged.

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10. How do I contact the Clerk's office?

Contact Clerk's office here.

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